Shipping information

Fast & Reliable Shipping

We ensure that every order is processed with precision, speed, and reliability. From the moment you place your order to its delivery to your door, we strive to provide you with a seamless experience with the utmost care.

1. Where do we ship to?

Our main shipping market is Germany , but we also ship orders to all countries in the European Union (EU) .
International shipping outside the EU may be possible – please contact our support team for availability and shipping costs.

2. When Do We Ship Orders?

Same-Day Shipping is our Priority: Online orders received before 2 PM (local time) are prioritized for same-day shipping.
Standard Processing Time: Depending on order volume, we typically ship within 2 business days .
Weekend Orders: Orders placed on weekends will be processed and shipped within the following 2 business days .
Shipping Delays: High order volumes or unforeseen circumstances may cause slight shipping delays, but we always strive to process orders as quickly as possible.

3. Shipping methods & delivery times

Standard shipping (Germany & EU): Estimated delivery within 2-4 business days, depending on the destination.
Express Shipping: Faster delivery options are available for an additional charge.
Tracking: A tracking number will be sent to you via email once your order has been shipped.

4. Discreet packaging for your privacy

We ship all orders in discreet packaging , with no visible brands or product details on the outside.

5. Order problems & support

Lost or delayed packages? If your order didn't arrive within the expected timeframe, contact our support team for assistance.
Address error? Check your shipping address before ordering. Incorrect addresses may result in delays or failed deliveries.
Damaged items? If you receive a damaged product, please contact us immediately with photos, and we will resolve the issue.

6. Considerations for holidays & peak times

Peak Delays: Shipping may take longer during holidays and periods of high demand. We recommend placing orders early to avoid delays.