General terms and conditions of business
Last updated: 05.03.2025
Welcome to Doctor Blooms Hydroponics GmbH! These Terms and Conditions govern your use of our website ("Doctorblooms.de"), which is powered by the Shopify platform, and your purchases from our online store. By using our website and placing an order, you agree to these terms. Please read them carefully.
1. Company information
Doctor Blooms Hydroponics GmbH
Alfred-Nobel-Straße 1-3,
50226 Frechen, Germany
2. General Conditions
2.1 These Terms and Conditions apply to all sales and interactions on our website.
2.2. We reserve the right to update, change, or replace these Terms at any time without prior notice. The most recent version will always be available on our website.
2.3 By using our website, you confirm that you are at least 18 years old or have the permission of a legal guardian.
2.4. Our products are intended exclusively for legal purposes. The cultivation of plants for illegal purposes is prohibited.
3. Products and orders
3.1. Our online store offers hydroponic and grow-related products. Product descriptions and images are as accurate as possible, but minor deviations may occur.
3.2. All orders are subject to availability. If an item is out of stock, we will notify you immediately.
3.3. By placing an order, you are making an offer to purchase the Products. We reserve the right to refuse or cancel any order at our sole discretion.
4. Prices and payment
4.1 All prices are quoted in euros (€) and include VAT, unless otherwise stated.
4.2. We reserve the right to change prices at any time. The price displayed at the time of purchase will apply to your order.
4.3 Payments can be made using the payment methods available at checkout (e.g. PayPal, credit/debit card, bank transfer).
4.4 If a payment is declined or fraud is suspected, we may cancel the order.
5. Shipping and delivery
5.1. We ship within Germany and to selected European countries. Shipping costs and estimated delivery times are displayed during checkout.
5.2 Delivery times may vary due to external factors beyond our control.
5.3 If a package cannot be delivered due to incorrect information provided by the customer, additional shipping costs may apply.
5.4. The risk of loss or damage shall pass to the customer upon delivery of the parcel to the courier.
6. Returns and Refunds
6.1 Customers have the right to cancel an order within 14 days of receiving the goods in accordance with EU consumer protection laws.
6.2. To request a return, contact us . Items must be returned unused, in their original packaging, and at the customer's expense.
6.3 Refunds will be processed once we have received and inspected the returned goods.
6.4 If an item is defective or incorrect, we will provide a replacement or refund, including return shipping costs.
7. Liability and Warranty
7.1 We guarantee that our products are free from material defects at the time of shipment.
7.2 We assume no liability for damage caused by improper use, incorrect storage, or failure to follow the manufacturer's instructions.
7.3. Our liability is limited to the amount paid for the product(s) purchased. We are not liable for indirect or consequential damages.
8. Privacy Policy
8.1. Your personal data will be processed in accordance with the GDPR. Please read our privacy policy for further details.
9. Applicable law and place of jurisdiction
9.1 These Terms and Conditions are governed by the laws of the Federal Republic of Germany.
9.2. Disputes arising from these Terms and Conditions shall be brought before the competent courts in Cologne, Germany.
10. Contact information
If you have any questions about these terms and conditions, please feel free to contact us at the following address:
Doctor Blooms Hydroponics GmbH
Alfred-Nobel-Straße 1-3,
50226 Frechen, Germany
Email: info[at]doctorblooms.de
Telephone number: +49 2234 9965599