• According to EU consumer protection laws, customers have a 14-day right of withdrawal from the date of receipt of their order.
• This applies to most online purchases and allows you to return items without giving any reason.

• Items must be unused, undamaged, and in their original condition and packaging.
• Products that are opened, used, or without original packaging may not be eligible for a full refund.

• Inform us first – EU law requires you to notify us of your decision to cancel your purchase within 14 days of receiving your order. Contact our support team to start the return process.
• Return the item – Once your return is approved, send the item to the return address provided.
• Refund Processing – After we receive and inspect the returned product, we will process your refund within 14 days .

• If the return is due to a change of mind by the customer, the customer will bear the return shipping costs.
• If the return is due to a defective or incorrect item, we will cover the return shipping costs in accordance with EU warranty regulations.

• Refunds will be issued to the original payment method within 14 days of receiving the returned item.
• Original shipping charges are non-refundable unless the return is due to an error on our part.

• Under EU consumer law, products that arrive damaged or faulty have a two-year statutory guarantee.
• If your item is defective, damaged or incorrect, you have the right to request a repair, replacement or refund.
• Please contact us immediately with photos and we will arrange a solution for you at no cost to you.

• If you would like an exchange, please return the original item and place a new order for the replacement item.
• Exchange is subject to product availability .

If you have any questions about returns, refunds, or exchanges, please contact our customer support team!